About our Terms and Conditions
As members of the Buy With Confidence scheme, Christopher Plumbing Services Ltd is independently audited, advised and approved by Trading Standards – we are committed to operating legally, honestly and fairly.
In the unlikely event that our customers should encounter any problems, not only will we endeavour to assist to fulfil all our obligations under the Consumer Rights Act and other relevant legislation, but both parties can also get free advice and assistance from Trading Standards, if needed.
We believe this support provides our customers with all the reassurance and peace of mind they could wish for but please don't hesitate to contact us with any questions or concerns.
Our full Terms and Conditions are shown below, or you can download a PDF.
Christopher Elias
Director
Terms and Conditions
1. Interpretation
In these Terms and Conditions (terms), the following words and phrases shall have the following meanings:
“You/Your” - the person who purchases and/or receives services from us;
“We/Us/Our” - Christopher Plumbing Services Ltd;
“Contract” - the contract between Christopher Plumbing Services and you which incorporates these terms and the terms on any quotation or estimate provided by us;
“Services” - the services to be supplied (including any parts, materials and labour) as detailed in the quotation or estimate;
“Order” - the quotation or estimate and terms provided by Christopher Plumbing Services, accepted and signed by you. The order describes the services and details the estimated price and estimated timescales for delivery of the services.
2. The contract
The contract will commence when you sign and return your order and will terminate upon delivery of the services or as otherwise detailed in accordance with these terms. All times and dates are estimates only and may vary as a result. If work is to start within the 14-day cooling off period then we need you to confirm that you want us to ‘start work now’ by signing the order. Cancellation terms apply (see ‘Notice of the Right to Cancel’).
3. The service
We will provide plumbing services which may include: heating system installations; bathroom, showers, sanitary installations and repairs; investigation, diagnosis and health checks; supply of materials, where required, on dates and at locations as defined and confirmed within the order.
4. Responsibilities
You are responsible for providing clear instructions and notifying us of any special requirements or considerations we need to be aware of when working at your property, ensuring we have access to the site and utilities on the dates agreed and confirming any changes to the order in writing or by email so that both parties have appropriate records for reference. We are responsible for keeping you informed of progress of the work and delivering the services in compliance with current professional standards and safety requirements.
NB Where we agree to carry out work to part of a system, we assume that the rest of the system is in good condition. We cannot be held responsible for any damage caused or extra work required if this is not so.
In accordance with the Consumer Rights Act 2015, we will ensure that any work or service undertaken will be carried out with reasonable care and skill, within a reasonable time and for a reasonable charge, and that any goods/parts provided should be of satisfactory quality, fit for the purpose and as described.
5. Risk and ownership of materials and/or parts
We will retain ownership of any materials and parts added or replaced as part of the services until we have received in full and in cleared funds all sums due to us in respect of these services.
6. Return of goods
If you wish to return an item, please return it in its original packaging within 14 working days of receipt. We regret we cannot accept cancellations of contracts for items that have been installed or used. Returns must be sent to our registered address. For your protection, we recommend that you use a recorded delivery service with appropriate insurance. Please note that you will be responsible for the costs of returning goods to us unless we delivered the item to you in error, the item is faulty or a substitute product was delivered.
7. Price and payment
On completion of the services, full payment should be made immediately unless alternative payment terms have been agreed in writing before the invoice date.
The price quoted is inclusive of VAT. A single method of payment is preferred when paying a deposit and balance. Payment should be in pounds sterling: cash; cheque payable to “Christopher Plumbing Services Ltd”; debit card or bank transfer, subject to our agreement.
We do not accept credit card payments.
8. Data protection
We take your privacy seriously. Your details will be stored securely and will only used to communicate with you. We will never give, rent or sell your details to any other parties. See our Privacy Policy for full details.
9. Complaints/resolution procedure
If a problem arises, please notify us as soon as possible. If you wish to make a complaint concerning any aspect of our service, please contact us in the first instance by writing to us, sending an email or using our contact page.
We will acknowledge your communication within one working day of receipt. We will investigate your complaint and endeavour to respond within two working days (subject to availability of the attending engineer).
If you are not satisfied with our response, please contact the Citizens Advice Consumer Service on 03454 040506. As a member of Hampshire Trading Standards “Buy with Confidence” scheme, we will co-operate fully in any resolution process initiated by the Trading Standards arbitration service.
Notice of the Right to Cancel
If this contract is agreed in your home then you have the right to cancel this contract within a period of 14 working days after receipt of goods (if supplied), or 14 days after agreement of contract for services only work. You can do this by completing the cancellation form on our printed Terms and Conditions (download PDF) and sending it by post (proof of posting is recommended) or by sending an email. The cancellation takes effect on the day it is posted, sent or emailed.
If you wish us to start work immediately or before the end of the cancellation period, we need this confirmed in writing – if you sign the order it authorises us to ‘start work now’, or alternatively, send an email. If you then cancel before work is complete, you may be required to pay for goods or services already supplied.
Terms and Conditions date: December 2020.