Terms and Conditions

Our Terms and Conditions have been written for the benefit of both the customer and Christopher Plumbing Services Ltd. If you have any questions or concerns, please do not hesitate to contact us, we would be happy to discuss them with you.

View our full Terms and Conditions here (PDF).

Christopher Elias
Director

Complaints/resolution procedure

If you have any concerns about our service, please notify us as soon as possible by email, via our contact form or by writing to us at our registered address below:

Christopher Plumbing Services Limited
Unit 1 Hackwood Business Park, Water End, Basingstoke RG24 7BA

We will acknowledge your communication within one working day of receipt. We will investigate your complaint and endeavour to respond within two working days (subject to availability of the attending engineer).

If you are not completely satisfied with our response, please contact the Citizens Advice Consumer Service. As a member of Hampshire Trading Standards "Buy with Confidence" scheme, we will co-operate fully in any resolution process initiated by the Trading Standards arbitration service.

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Consumer Advice

For help or advice, call the Citizens Advice Consumer Service helpline on 03454 04 05 06 or visit the Citizens Advice website.