Christopher Plumbing Services - news
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Christopher Elias
Director
Welcome Shane...
We are pleased to introduce Shane, he will be working on the general plumbing side of the business.
We were looking for an experienced local plumber to join the team and fortunately for us, Shane was seeking work that enabled him to work locally within the Basingstoke area rather than travelling further afield.
“Highly recommended and a team you can trust”
We were delighted to receive this feedback from a long-standing customer. It's rewarding to be appreciated and credit should be given to all members of the team, past and present.
“Chris and his team have been brilliant over the last 10 years. From installing a new boiler to smaller repairs and routine maintenance, they can be relied on to do an excellent job at a fair price.
I’ve been particularly impressed with their excellent customer care and commitment. Recently Chris went above and beyond helping me with a minor warranty issue. All sorted quickly thanks to his knowledge and relationships with the manufacturer.”
Farewell Alex...
We are sorry to announce that after nine (yes, nine!) years with Christopher Plumbing Services, Alex has moved on.
He will be greatly missed and we offer him our very best wishes for the future.
“A cracking job by Tom”
Great feedback from a customer this week after Tom completed a couple of small jobs:
- Investigate why there was no hot water from the hot water immersion. Tom found that the neutral wire had burnt out; he renewed the wiring but noted that if the problem reoccurred then an electrician would need to investigate further.
- Replaced a failed side entry inlet valve on the toilet.
After completing repairs, we always test to ensure that everything is working correctly and we update our customer records with photos and notes.
Trustpilot 5-star review “Outstanding”
We're so proud to receive reviews like this!
“You will not find a more organised, efficient and trustworthy plumbing service, and I could not recommend Christopher Plumbing Services more highly. Over the past three years, Christopher plumbing have worked on our house repairing, installing and advising on all aspects of heating and plumbing.”
(Source: Trustpilot April 2024)
“First class service from Christopher Plumbing”
What an excellent review from a happy customer!
“First class service from Christopher Plumbing. It was a small job and not urgent but the repair was completed within 90 minutes of me contacting the firm by email and at a very fair price. I highly recommend these guys.”
(Source: Google February 2024)
“Best plumbers in Basingstoke Deane”
We're proud to be featured as one of the top three plumbers in the Basingstoke Deane area on the “Three Best Rated” website. ThreeBestRated has a 50-point inspection which includes local reviews, history, business standards, ratings, satisfaction, trust, price and trading excellence.
Click to call us now 08000 112628Macmillan Cancer Support
Christopher Plumbing Services has donated to Macmillan Cancer Support. Visit the website to learn about how the charity supports people living with cancer and how you can help too. (December 2023)
Donation to charity instead of calendar 2024
We are making a donation to charity this year instead of producing a calendar. The saving in costs (time, production, printing and postal as well as environmental considerations) will enable us to make a considerable donation to Macmillan Cancer Support. (December 2023)
Thank you and best wishes for 2024
I would like to thank our customers for using Christopher Plumbing Services during the past year. We are committed to maintaining a consistently high level of service and we are extremely proud to have many regular customers who consider us to be their 'go-to' plumber.
I would also like to thank our customers for taking the time to submit reviews online and for recommending our services to others. These reviews help us and may also help future customers who are deciding which plumber to call.
On behalf of the whole team, best wishes for 2024.
Christopher Elias
Partnership with Checkatrade
We terminated our membership of Checkatrade in October 2023.
We are grateful to our customers who have submitted over 2,200 great reviews via Checkatrade during our 14-year membership. We continue to be vetted and approved members of Hampshire Trading Standards ‘Buy with Confidence’ scheme, Which? Trusted Traders and Trustatrader.
Pancreatic Cancer UK
We were pleased to support Andy and Ed's fundraiser when they ran the Bournemouth half-marathon in October 2023.
“Use this company - you won’t regret it!”
Another great review on Trustpilot, much appreciated!
“I’ve used Christopher Plumbing a number of times in the past year, having experienced a few dodgy plumbers before. The telephone enquiries are answered promptly and politely, and if Chloe can’t answer the query then she gets someone more knowledgeable to call back - the same day, usually within an hour. Staff calling to prepare a quotation usually come, within the week (mostly the next day), and on time - all quotes are then sent from the office the same or next day.
The plumbers who’ve come to the house again have arrived on time, calling beforehand to check it’s still ok. I’ve been so impressed with how polite, careful and tidy they’ve been with all aspects of the jobs they’ve done - changing radiators, moving radiators, servicing boiler.
This company has a great team - you get good service from start to finish! Well done - other companies take note!”
Nothing to see here...
... just a pigeon being released from behind a gas fire! He strutted out and didn't seem to have suffered from the experience.An unexpected job while we were servicing the boiler.
Rated 'Excellent' on Trustpilot
We're very proud to see that our Trustpilot 'TrustScore' has risen to 4.9. Many thanks to our customers for helping us achieve this by taking the time to submit some great reviews.
Well done, Tom!
We're delighted to report that Tom (and his dad) completed the Lake District Mighty Hike 2023 in aid of Macmillan Cancer Support. Read more on Tom's JustGiving page.
Christopher's “Top Plumbing Services”
Once you've seen it... ;-)
Recent 5-star review
We were delighted to receive this recent feedback from a new customer, particularly as his neighbour had recommended our services to him.
“Martyn called this morning perfectly on time and as expected very polite and approachable. Having explained the issue (overflowing cold water cistern in loft) he set about the assessing the issue and after setting down some floor protection he was up in the loft and within the first half hour he had completed the repair, tidied up, removed the broken pieces and cleared away. A great service and professional so would give 5/5 and would not hesitate to recommend Christopher Plumbing Services.”
New boiler installation earns us a 5-star review
We're always delighted to receive great feedback from regular customers. We installed a Vaillant boiler for this customer.
“Installers arrived promptly each day and the work was completed within given timeframe. Upon ompletion the engineer registered the new boiler directly with Vaillant to ensure full guarantee length. Property left clean and tidy on completion. Happy with the service and would use again :) ”
What a brilliant review!
We completed a bathroom for this happy customer
“Absolutely fantastic service. Very competent in what they do but with the added bonus of being skilled at communication and building rapport with customers which is a trait we've found lacking in other traders. Our new bathroom is perfect and we have no hesitation in recommending them. Thank you Boss-man Chris, Brian, Alex and Office-lady Chloe, you're all fab.”
Office hours
We open at 8.00am and close at 5.30pm, Monday to Friday (closed bank holidays). We always return calls or respond to messages as soon so don't hesitate to leave an answerphone message after 5.30pm or send an email.
Macmillan Cancer Support
Christopher Plumbing Services has sponsored one of the team who is swimming the equivalent of the Channel (22 miles) in aid of Macmillan Cancer Support.
Unwanted water feature
A recent Trustpilot 5-star review praised Brian's leak detection work:
“Excellent job, located a leak that had stumped three previous plumbers. Once the leak was located he got to the pipe and fixed it without destroying the kitchen.”
Brian (our kitchen specialist) located the leak behind a kitchen unit, plasterboard, plastic and insulation - noting that he had found an 'indoor water feature'!
Click to call us now 08000 112628Covid-19 precautions
We will follow Government guidelines.
Updated: 22nd October 2024