Learn more about Christopher Plumbing Services Ltd
Our office is open from 8am to 5.30pm, Monday to Friday. We always try to answer the phone but will call back as soon as possible if a message is left.
Customers have praised our communication from first contact through to final invoice. We work efficiently with technology helping us to keep comprehensive records with photos, job details, time logs and so on, and ensuring that the engineers on site are fully supported by the office team.
Let's introduce the team, then we'll explain what to expect when the engineer visits your home.
Meet the team
Our engineers are introduced below. We also work closely with other trades such as electricians and plasterers. Whoever attends the customer's property will always be suitably qualified to carry out the work required.
We're currently seeking an experienced general plumber to join the team - find out more here.
Christopher Elias
Director
Brian
Tom
Gas Safe engineer
What happens when our engineer visits?
We usually give appointment times such as between 9am-10am. If there is any delay, we will contact the customer. Engineers attend appointments in company uniform and in a company liveried van.
All appointments are time-logged. The customer will be asked to provide a digital signature on the engineer's iPad when work commences (see note below) and upon completion.
We would politely request that customers view our our prices and Terms and Conditions before the appointment. This is important because when we ask customers to sign at the start of work, we are also asking them to confirm acceptance of our T&Cs. Website links are provided in emails/texts and printable PDFs can also be downloaded.
The engineer will keep the customer fully informed of issues arising. Sometimes these issues may affect the time and/or materials allocated to the job - and therefore, the cost. Some advisory comments might be included on the customer’s invoice for information.
We maintain comprehensive records for each customer and property. This might include information provided by the customer (such as parking suggestions), history of previous work carried out, technical details about the heating system and any before/after photos and comments recorded by the engineer. These notes also help maintain continuity if a different engineer visits the property.
How do we accept payment?
Payment by cash, cheque or debit card (no credit cards) is due immediately upon completion of the work and a fully detailed invoice will be presented by the engineer. The engineers are equipped to take on-site secure debit card payments.
The small print... prices etc
Our prices page includes important information about our estimates.
All work is subject to our Terms and Conditions.
Our Privacy Policy explains how we use your information.
Accreditations
Christopher Plumbing Services Ltd has been approved by Hampshire Trading Standards "Buy with Confidence", Which? Trusted Trader and TrustaTrader.
Membership vetting and ongoing monitoring might include verification of company registration and trading address, trading history, financial and ID checks, trade and customer references/reviews, appropriate public liabililty insurance (PLI), company terms and conditions, working methods including communication with customers and so on.
