Learn about Christopher Plumbing Services Ltd

Our office is open from 8am to 5.30pm, Monday to Friday.

Chris and Chloe are our real human beings answering the phone and supporting customers and engineers throughout the day. They always try to answer the phone but will respond to voice messages as soon as possible.

Our bespoke software system integrates appointments, comprehensive records, communications etc, helping us to work efficiently from initial contact to final invoice. The engineers benefit from support by the office team, enabling them to get on with the work at a customer's property.

Meet the team

Let's introduce the team, then we'll explain what to expect when the engineer visits your home.

We also work closely with other trades such as electricians and plasterers. Whoever attends the customer's property will always be suitably qualified to carry out the work required.

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What happens when the plumber visits?

We politely ask customers to view our prices and T&Cs before the appointment. This is important because when we ask customers to sign at the start of work, we are also asking them to confirm acceptance of our Terms and Conditions. Website links are provided in emails/texts and printable PDFs can also be downloaded.

All appointments are time-logged. The customer will be asked to provide a digital signature on the engineer's iPad when work commences (also accepting our T&Cs) and upon completion.

The engineer will keep the customer fully informed of any issues arising. Sometimes these issues may affect the time and/or materials allocated to the job - and therefore, the cost. View our prices page for information.

We maintain comprehensive records for each customer and property, eg:

• Information provided by the customer (eg parking, pets);
• History of previous work;
• Technical details about the boiler/central heating system;
• Photos (before/during/after) with engineer's comments;
• Advisory/engineer notes, as shown on the invoice.

These notes save time and help to maintain continuity if a different engineer visits the property.

How do we accept payment?

Payment is due immediately upon completion of the work, by cash, cheque or debit card (no credit cards). The engineer will present a detailed invoice and is equipped to take on-site secure debit card payments.

Can we help with your plumbing or heating? 08000 112628

The small print...

We publish our prices for general plumbing and gas work (with examples), and provide important information about our estimates.

All work is subject to our Terms and Conditions (approved by Trading Standards).

Our Privacy Policy explains how we use your information.

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Christopher Plumbing Services Ltd is approved and monitored

Vetted by Hampshire Trading Standards Buy with Confidence Visit to read and submit reviews.
Vetted by TrustaTrader Visit to read and submit reviews.
Vetted by Which? Trusted Traders Visit to read and submit reviews.
Gas Safe registered company and engineers

Regular customer reviews are an important part of ongoing monitoring, where indicated.

Membership vetting might include verification of company registration and trading address, trading history, financial and ID checks, trade references, public liabililty insurance (PLI), company terms and conditions, working methods including communication with customers and so on.

Need a reliable plumber? 08000 112628